Erik Søe-Pedersen, Product Line Director for PRISME proactive service assurance How smarter network operations can lower emissions as they cut costs and improve customer experience. Sustainability has become a board-level priority for…
Blog Post
Cutting the cost of avoidable broadband support calls
Łukasz Pożarlik – Product Manager at ADB What would be the impact on your customer satisfaction and cost base if you saw a 10%, 20%, or even 30% reduction in broadband support calls? …
Preventive service assurance: why fixing connectivity issues before customers notice is no longer theoretical
Lukasz Pozarlik, Product Manager at ADB, explores why fixing connectivity issues before customers notice is no longer theoretical — and how software-led visibility, modern telemetry standards, and AI are reshaping what’s possible for broadband operators. …