USE OF YOUR PERSONAL INFORMATION
Our Company recognizes the importance of protecting your personal information. Any processing of this information will be in accordance with the federal laws governing the protection of data. We understand however you may be concerned about what we do with your personal information, and offer you the following assurances:
- We are committed to safeguarding your privacy online
- We only use your personal information to help us service your request, to improve our services to you, and to provide you with product or service you have requested
- We do not sell, rent or exchange your personal information with any third party for commercial reasons
- We may share selected information to agencies and contractors working on behalf of us as part of normal business operations (e.g. to email you about a service issue or send you some information you have requested) or to inform you about additional products and service enhancements that may be of interest to you
- If you wish to correct any inaccurate information, please contact us to let us know
- If you prefer not to be updated by us about new products and services, please contact us to let us know
- you are entitled to a copy of the personal data held by us. We may charge you a fee for this.
- Visitors to our websites
- Complainants and other individuals in relation to a data protection complaint or enquiry
- People who use our services
Visitors to our websites
When someone visits this website, we collect standard internet log information and details of visitor behavior patterns, such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting this website. We will not associate any data gathered from this site with any personally identifying information from any source.
People who make a complaint to us
When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may from time to time compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us, we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
When we take enforcement action against someone, we may disclose the identity of the defendant. Usually we do not identify any complainants unless the details have already been made public.
People who use our services
We may offer various services to the public. For example, we distribute an electronic newsletter. Where we use a third party to deal with these requests, they are only allowed to use the information to provide the services requested.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a newsletter to carry out a survey to find out if they are happy with the level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Here is a summary of the cookies we use and why…
Cookie Family : Google Analytics
Cookie Name(s) : _utma _utmb _utmc _utmz
Cookie Use : These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google or opt out of being tracked by Google Analytics across all websites.
Cookie Family : WordPress
Cookie Name : wp-settings-time, wordpress_test_cookie
Cookie Use : This website runs on the WordPress platform. This is a very widely used content management system that helps website owners to run robust websites and easily manage the content on those websites. WordPress is used in roughly 20% of all new websites being built. WordPress sets several cookies, for example, to track logged-in users, and also to track blog commenters. This is perfectly normal, and operation of the website would be very difficult without them.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
COMPLAINTS OR QUERIES
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
ACCESS TO PERSONAL INFORMATION
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a request to the address provided below. If we do hold information about you we will:
give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.
DISCLOSURE OF PERSONAL INFORMATION
In many circumstances we will not disclose personal data without consent. However, we may share your personal information with our affiliates, both in Switzerland and abroad. We may also disclose your personal information to third parties as strictly required for the following purposes:
- to better administer this website;
- to provide the services you are requesting;
- if we are under a duty to disclose your personal information in order to comply with laws or regulations of a government or regulatory body or in response to a valid subpoena, warrant or order, or to protect our rights, property and safety.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
NOTIFICATION OF CHANGES
HOW TO CONTACT US
You have the right to access and correct your personal information and privacy preferences at any time. Any requests can be emailed to us or sent to:
Advanced Digital Broadcast SA, Avenue de Tournay, CH-1292 Pregny-Chambésy, Switzerland
© ADB SA 2015 All Rights Reserved