epiCure
Ensuring the Ultimate Quality of Service
epiCure is a complete family of solutions designed by ADB to help broadband and broadcast operators to enhance devices monitoring and diagnostic processes, to reduce help-desk cost, to monitor overall end-point devices health, set complex and correlated KPI, collect and analyze data metrics. The platform enables failure prediction and end-users’ behavior analytics. With one setup, the operator can run all services or start with one and then extend or shift to the other.
epiCure is a successor of field-deployed Trouble Shooting Suite (TSS) with several functional enhancements and a completely renewed architecture designed to deliver the highest degree of configurability and flexibility. ADB has developed epiCure to enable operators to further enhance the quality of their service.
Silent monitoring
epiCure enables silent monitoring by collecting massive amounts of metrics from large populations of devices, without interfering with normal operation
Real-Time computing
Collected data is processed in real-time to raise alarms upon detection of anomalous conditions but also stored for further process and trend analysis
Multisource data ingestion
Facilitates integration with multiple data sources beyond CPE, like CRM, SysLog, ticketing systems and with existing operator’s provisioning systems
Diagnostic
Execution of pre-built test (Web browsing and YouTube quality, Speed test, etc.)
Monitoring of pre-defined parameters and alert generation by head-end for proactive analysis and easier troubleshooting
Pre-defined alert categories (device, WAN, Wi-Fi, audio & video, etc.) to quickly isolate issues
Reporting
Rich set of graphics and exportable reports (xml, xls)
Customizable visualizations – flexible graphic dashboards
Highly customizable dashboard UI enables various and easy data consolidation and assisted interpretation of all collected information addressing needs of different audiences inside the operator’s organization (help-desk, network engineering, product managers)
HW agnostic
Leveraging Elasticsearch flexibility, epiCure supports a very rich set of input plugins additionally extended with TR-069, MQTT, and tools (i.e. QoE agent) that are applicable to both broadband and broadcast industries and enable monitoring and diagnostic of ADB and third party devices, reducing integration effort and time-to-market.
Integration
epiCure back-end is designed to operate from the cloud, in the operator’s infrastructure as well as in cloud services like AWS. It supports a vast range of protocols and APIs to interface with end-point devices, existing operator’s CRM and ACS systems.
Applications
epiCure offers a dedicated dashboard for flexible alarm configuration based on frequency and threshold logic. A graphic tool powered by Kibana allows to easily create custom dashboards, apply filters, zoom in/out, and generate heatmaps.
Easy-to-use dashboard for “in-home” connectivity summary provides helpdesk with relevant data to increase efficiency and improve the end-user’s experience.
Analytics
Embedded big-data inventory facilitates profound analytics in order to identify
end-users behaviors, performance degradation, possible correlation between metrics and end-users experience. Collected information enables the operator to move from passive to predictive troubleshooting.
With epiCure, operators can track and monitor an extended set of parameters to provide the best quality of service. The troubleshooting management encompasses
a set of pre-defined categories of issues common for both broadband and broadcast devices. Those categories apply to single device view as well as subgroups and entire devices’ population.
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ADB SA
Route de Lausanne 319
CH-1293 Bellevue
Switzerland
+41-22-799-0799
info@adbglobal.com
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