epiCure

Ensuring the Ultimate Quality of Service

epiCure is a complete family of solutions designed by ADB to help broadband and broadcast operators to enhance devices monitoring and diagnostic processes, to reduce help-desk cost, to monitor overall end-point devices health, set complex and correlated KPI, collect and analyze data metrics. The platform enables failure prediction and end-users’ behavior analytics. With one setup, the operator can run all services or start with one and then extend or shift to the other.

epiCure is a successor of field-deployed Trouble Shooting Suite (TSS) with several functional enhancements and a completely renewed architecture designed to deliver the highest degree of configurability and flexibility. ADB has developed epiCure to enable operators to further enhance the quality of their service.

epiCure brochure

epiCure features

Silent monitoring

epiCure enables silent monitoring by collecting massive amounts of metrics from large populations of devices, without interfering with normal operation

Real-Time computing

Collected data is processed in real-time to raise alarms upon detection of anomalous conditions but also stored for further process and trend analysis

Multisource data ingestion

Facilitates integration with multiple data sources beyond CPE, like CRM, SysLog, ticketing systems and with existing operator’s provisioning systems

Diagnostic

Execution of pre-built test (Web browsing and YouTube quality, Speed test, etc.)

Monitoring of pre-defined parameters and alert generation by head-end for proactive analysis and easier troubleshooting

Pre-defined alert categories (device, WAN, Wi-Fi, audio & video, etc.) to quickly isolate issues

Reporting

Rich set of graphics and exportable reports (xml, xls)

Customizable visualizations – flexible graphic dashboards

Highly customizable dashboard UI enables various and easy data consolidation and assisted interpretation of all collected information addressing needs of different audiences inside the operator’s organization (help-desk, network engineering, product managers)

epiCure pillars

HW agnostic

Leveraging Elasticsearch flexibility, epiCure supports a very rich set of input plugins additionally extended with TR-069, MQTT, and tools (i.e. QoE agent) that are applicable to both broadband and broadcast industries and enable monitoring and diagnostic of ADB and third party devices, reducing integration effort and time-to-market.

Integration

epiCure back-end is designed to operate from the cloud, in the operator’s infrastructure as well as in cloud services like AWS. It supports a vast range of protocols and APIs to interface with end-point devices, existing operator’s CRM and ACS systems.

Applications

epiCure offers a dedicated dashboard for flexible alarm configuration based on frequency and threshold logic. A graphic tool powered by Kibana allows to easily create custom dashboards, apply filters, zoom in/out, and generate heatmaps.
Easy-to-use dashboard for “in-home” connectivity summary provides helpdesk with relevant data to increase efficiency and improve the end-user’s experience.

Analytics

Embedded big-data inventory facilitates profound analytics in order to identify
end-users behaviors, performance degradation, possible correlation between metrics and end-users experience. Collected information enables the operator to move from passive to predictive troubleshooting.

epiCure metrics

With epiCure, operators can track and monitor an extended set of parameters to provide the best quality of service. The troubleshooting management encompasses
a set of pre-defined categories of issues common for both broadband and broadcast devices. Those categories apply to single device view as well as subgroups and entire devices’ population.

WAN Performance and Stability metrics

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SNR Measurement
PPPoE Dialer Disconnection
WAN Ethernet Disconnection
Speed Test results vs Sync Rate
Ethernet/DSL Errors Monitoring
Ping test (packet loss, response time, jitter)
DNS response time
Round trip delay

Wi-Fi metrics

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Access Point – Station packet errors rate
Access Point – Station transmission speed
SSID – Station packet errors rate
SSID – Station transmission speed
Radio channel changes
Radio channel load
Access Point signal strength

Device metrics

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System load
Number of running processes
Memory status
Reboot and disconnections
HW and SW version
Manufacturer
Heart beats

Video and Audio quality metrics

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Stream profile rate changes over time
Video resolution
Error generated per video component

Want to learn more about how our connected solutions can help your business flourish?

epiCure

epiCure features

epiCure pillars

epiCure metrics

WAN Performance and Stability metrics

Wi-Fi metrics

Device metrics

Video and Audio quality metrics

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