Proactive Problem Prevention
PRISME continuously monitors the network to detect and resolve connectivity issues before they affect users – minimizing customer calls, downtime, and churn.
Wi-Fi Self-Healing
Its intelligent Wi-Fi engine automatically identifies weak coverage, interference, or congestion, and optimizes performance in real time – ensuring every home stays connected without technician intervention.
AI-Driven Assistance
Integrated AI bots support both operators and subscribers: agents receive instant troubleshooting guidance, while customers can solve issues themselves through natural-language chat.
Unified Network Visibility
From legacy gateways to the newest CPEs, PRISME gives operators a single pane of glass to manage, diagnose, and optimize their entire fleet – across fiber, cable, xDSL, and FWA networks.
We will help you to achieve operational excellence
PRISME fixes problems like
Slow and unreliable Wi-Fi network
PRISME is always working in the background, analyzing the Wi-Fi environment and automatically setting up the best parameters
Lack of actual speed information
Integrated speed test. On-demand or scheduled for the CPE population.
PRISME algorithms guarantee that the network will not be overloaded.
Multiple / repeated calls to customer care
Customer Care Agent gets all information on one screen. The list of issues and possible improvements. Supported by AI assistance
Unnecessary truck rolls and modem swaps
PRISME gives clear information about the nature of the problem and prevents generating unnecessary costs
Key Benefits for Telco Operators
Cost Reduction
PRISME reduces operational costs by minimizing customer care interactions, preventing unnecessary field visits, and equipment replacements through intelligent troubleshooting and clear diagnostics.
Enhanced Network Management
Operators can efficiently monitor and manage their Customer Premises Equipment (CPE) base, leveraging rich data analysis, remote group management, and automated network optimization.
Improved Service Quality
PRISME provides support agents with a unified view of household connectivity, enabling faster issue resolution and the early detection of network problems.
Improved Network Performance
PRISME’s self-healing Wi-Fi feature and integrated speed tests ensure a reliable and fast network for end-users.
Enhanced User Experience
Self-service tools, health scores, and actionable suggestions empower users to manage their networks effectively and improve their overall experience.
Reduced Downtime and Issues
Proactive Problem Solving
By identifying and addressing issues before they become significant problems, PRISME helps maintain a stable and reliable network for users.
Simplified Management
manage network settings through domain-specific (residential, SMB, hospitality) user-friendly interfaces.
PRISME Functional Modules
PRISME offers a wide range of features, including:
Self-Healing
Automated network optimization
Self-Management
User-friendly configuration
AI Manager
AI-driven insights for network improvement.
Dashboards
Network Operations Center, Customer Care, and Installer dashboards for efficient management.
SpeedTest Suite
Continuous monitoring of network performance.
Wi-Fi Suite
Analyzes and manages Wi-Fi networks, providing a health score for devices and households, ensuring optimal Wi-Fi experience.
Integration APIs
Seamless integration with other operator tools.
SMB Suite
Provides secure and efficient network solutions for small and medium businesses like easy VPN, one Wi-Fi
If you are looking for a tool that helps to achieve
operational excellence, you are in a good place!
Contact us and we will show you the wide range of possibilities offered by PRISME™.
PRISME Frequently Asked Questions
We can provide both. PRISME is ready for on-premise deployments, ensuring full control over data and compliance with telecom regulations. However, for easier deployment, simplified maintenance, and always up-to-date version, we provide a cloud-based solution.
PRISME applies machine learning models trained by ADB experts and leverages the knowledge of senior network specialists to continuously analyze network telemetry data. By correlating events and identifying deviations from expected operational baselines, it can detect early signs of service degradation or faults, often before they impact end users. This approach allows operators to shift from reactive troubleshooting to proactive network management with AI-driven recommendations and automated insights.
Unlike traditional network management systems (NMS), PRISME leverages AI and machine learning to offer predictive insights, multi-domain correlation, and customer-centric service scoring. It focuses not only on what is happening in the network, but also on why it is happening and how to fix it.
Yes. PRISME continuously learns from historical data, operational feedback, and performance trends, making predictions more accurate over time.
PRISME™ Domain Modules:
- Customer Care Agent Module Single screen view with AI guided by next steps.
- Discovery Program Module Fleet analytics that surface new service opportunities.
- Intelligence Module Predictive models for churn risk and upsell potential.
- Network Operations Center (NOC) Module Fleet wide monitoring, firmware orchestration and alerts.
PRISME is a modular and scalable platform designed for seamless integration into existing OSS/BSS environments. A typical deployment involves system integration, data source configuration, and customization of analytics dashboards.
The process generally includes:
- Integration with existing OSS/BSS systems
- Mapping and ingesting data from various sources
- Customizing dashboards and insights to match operational needs
Deployment specifics depend on the CPE management protocol in use. i.e.:
- USP devices: Only CPE reconfiguration is required.
- CWMP devices: Integration with the existing ACS (Auto Configuration Server) is mandatory over API and CWMP ACS Proxy.
When an issue occurs, PRISME can trace it back to its origin by analyzing patterns across multiple layers of the network. This reduces Mean Time To Repair (MTTR) and operational workload.
- For CWMP (TR-069), PRISME supports both TR-098 and TR-181 data models.
- For USP (TR-369), the TR-181 data model is required.
In addition, support for Bulk Data is strongly recommended, as it enables higher-resolution sampling and more accurate monitoring.
Yes. When a Customer Care Agent opens a device, PRISME activates a real-time data acquisition mode to support faster problem resolution (for example, showing the signal strength of a connected station). This capability is natively supported in USP (TR-369) and is also available for CWMP (TR-069) devices.