PRISME™

Self-Care Revolution in Monitoring, Troubleshooting, and Customer Support

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PRISME™

Self-Care Revolution in Monitoring, Troubleshooting, and Customer Support

Download Brochure
Request a demo

PRISME™ is a powerful and versatile tool designed to revolutionize network management.

PRISME™ is a powerful and versatile tool designed to revolutionize network management.

PRISME

Smarter Network Management
for  Operators

PRISME™ helps ISPs and Telcos deliver flawless connectivity while cutting support costs.
It detects and fixes network issues before customers notice them – reducing calls, preventing churn, and boosting satisfaction

Fully compatible with existing management systems, PRISME integrates seamlessly with your OSS/BSS and CPE fleet – no truck rolls, no hardware swaps, no agents required.

PRISME

Smarter Network Management

for Operators

PRISME™ helps ISPs and Telcos deliver flawless connectivity while cutting support costs.
It detects and fixes network issues before customers notice them – reducing calls, preventing churn, and boosting satisfaction.

Fully compatible with existing systems, PRISME integrates seamlessly with your OSS/BSS and CPE fleet – no truck rolls, no hardware swaps, no agents required.

Proactive Problem Prevention

PRISME continuously monitors the network to detect and resolve connectivity issues before they affect users – minimizing customer calls, downtime, and churn.

Wi-Fi Self-Healing

Its intelligent Wi-Fi engine automatically identifies weak coverage, interference, or congestion, and optimizes performance in real time – ensuring every home stays connected without technician intervention.

AI-Driven Assistance

Integrated AI bots support both operators and subscribers: agents receive instant troubleshooting guidance, while customers can solve issues themselves through natural-language chat.

Unified Network Visibility

From legacy gateways to the newest CPEs, PRISME gives operators a single pane of glass to manage, diagnose, and optimize their entire fleet – across fiber, cable, xDSL, and FWA networks.

We will help you to achieve operational excellence

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PRISME fixes problems like

Slow and unreliable Wi-Fi network

PRISME is always working in the background, analyzing the Wi-Fi environment and automatically setting up the best parameters

Lack of actual speed information

Integrated speed test. On-demand or scheduled for the CPE population.

PRISME algorithms guarantee that the network will not be overloaded.

Multiple / repeated calls to customer care

Customer Care Agent gets all information on one screen. The list of issues and possible improvements. Supported by AI assistance

Unnecessary truck rolls and modem swaps

PRISME gives clear information about the nature of the problem and prevents generating unnecessary costs

Key Benefits for Telco Operators

Cost Reduction

PRISME reduces operational costs by minimizing customer care interactions, preventing unnecessary field visits, and equipment replacements through intelligent troubleshooting and clear diagnostics.

Enhanced Network Management

Operators can efficiently monitor and manage their Customer Premises Equipment (CPE) base, leveraging rich data analysis, remote group management, and automated network optimization.

Improved Service Quality

PRISME provides support agents with a unified view of household connectivity, enabling faster issue resolution and the early detection of network problems.

Improved Network Performance

PRISME’s self-healing Wi-Fi feature and integrated speed tests ensure a reliable and fast network for end-users.

Enhanced User Experience

Self-service tools, health scores, and actionable suggestions empower users to manage their networks effectively and improve their overall experience.

Reduced Downtime and Issues

Proactive Problem Solving

By identifying and addressing issues before they become significant problems, PRISME helps maintain a stable and reliable network for users.

Simplified Management

manage network settings through domain-specific (residential, SMB, hospitality) user-friendly interfaces.

PRISME Functional Modules

PRISME offers a wide range of features, including:

Self-Healing

Automated network optimization

Self-Management

User-friendly configuration

AI Manager

AI-driven insights for network improvement.

Dashboards

Network Operations Center, Customer Care, and Installer dashboards for efficient management.

SpeedTest Suite

Continuous monitoring of network performance.

Wi-Fi Suite

Analyzes and manages Wi-Fi networks, providing a health score for devices and households, ensuring optimal Wi-Fi experience.

Integration APIs

Seamless integration with other operator tools.

SMB Suite

Provides secure and efficient network solutions for small and medium businesses like easy VPN, one Wi-Fi

If you are looking for a tool that helps to achieve
operational excellence, you are in a good place!

Contact us and we will show you the wide range of possibilities offered by PRISME™.

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PRISME Frequently Asked Questions

What is PRISME by ADB?

PRISME™ is a service monitoring and optimization solution for ISPs, Telcos, and service providers. Prisme™ predicts and resolves connectivity issues before customers even reach out, cutting support costs and boosting satisfaction across both broadband and broadcast services

Who is PRISME designed for?

PRISME is designed for ISPs, Telcos, and service providers. It’s ideal for operators seeking to improve service quality, reduce churn, and increase operational efficiency. 

Which management protocols are supported by PRISME?

PRISME currently supports two industry-standard protocols for CPE management:

  • CWMP (TR-069)
  • USP (TR-369)

Support for other protocols (like SNMP or Config File) may be considered based on roadmap priorities or specific operator needs.

Can PRISME be customized for specific operator needs?

Yes. PRISME is highly configurable – from the data models and KPIs it tracks, NOC dashboards, to the rules that trigger alerts or actions. 

Can PRISME support hybrid or multi-vendor environments?

Yes, PRISME is designed to operate across heterogeneous network infrastructures. It can ingest data from different sources and vendors to create a unified, intelligent view of the network.

Does PRISME require external AI platforms?

No. PRISME includes its own AI engine and does not rely on third-party AI services, ensuring performance and data sovereignty. 

How does PRISME score Quality of Service (QoS) and Quality of Experience (QoE)?

PRISME combines technical metrics (such as latency, jitter, and packet loss) with behavioral data to provide real-time QoS and QoE scores. This helps operators understand not just network health, but also customer satisfaction.

How does PRISME use AI for network management and anomaly detection?

PRISME applies machine learning models trained by ADB experts and leverages the knowledge of senior network specialists to continuously analyze network telemetry data. By correlating events and identifying deviations from expected operational baselines, it can detect early signs of service degradation or faults, often before they impact end users. This approach allows operators to shift from reactive troubleshooting to proactive network management with AI-driven recommendations and automated insights.

How is PRISME different from a traditional NMS?

Unlike traditional network management systems (NMS), PRISME leverages AI and machine learning to offer predictive insights, multi-domain correlation, and customer-centric service scoring. It focuses not only on what is happening in the network, but also on why it is happening and how to fix it.

Is PRISME a cloud-native or on-premises solution?

We can provide both. PRISME is ready for on-premise deployments, ensuring full control over data and compliance with telecom regulations. However, for easier deployment, simplified maintenance, and always up-to-date version, we provide a cloud-based solution.

Is PRISME a self-learning system?

Yes. PRISME continuously learns from historical data, operational feedback, and performance trends, making predictions more accurate over time.

What are the key features of PRISME?

PRISME™ Functional Modules: 

  • AI Manager Turns raw device and Wi Fi metrics into plain language insights.  
  • SpeedTest Suite Scheduled or on demand throughput tests up to 10 Gb/s.  
  • Troubleshooting Module One click diagnostics and remote actions for FCR.  
  • Wi Fi Self-Healing Suite Cloud engine that auto optimises in home Wi Fi.  
  • Network Operations Center (NOC) Module Fleet wide monitoring, firmware orchestration and alerts.  
  • Wi Fi Suite   Live/historical Wi Fi analytics and configuration tools.  
  • DSL Suite Loop diagnostics and performance monitoring for xDSL lines.  
  • WAN Suite End to end visibility across fibre, cable and FTTx links.  
  • CPE Performance Suite Health scoring for any generation of gateways or STBs.  
  • SMB Suite   SD WAN and multi-site Wi Fi for small & mid-size businesses 

PRISME™ Domain Modules: 

  • Customer Care Agent Module Single screen view with AI guided by next steps.  
  • Discovery Program Module Fleet analytics that surface new service opportunities. 
  • Intelligence Module Predictive models for churn risk and upsell potential.  
  • Network Operations Center (NOC) Module Fleet wide monitoring, firmware orchestration and alerts.  

What does the deployment process look like?

PRISME is a modular and scalable platform designed for seamless integration into existing OSS/BSS environments. A typical deployment involves system integration, data source configuration, and customization of analytics dashboards. 

The process generally includes: 

  • Integration with existing OSS/BSS systems 
  • Mapping and ingesting data from various sources 
  • Customizing dashboards and insights to match operational needs 

Deployment specifics depend on the CPE management protocol in use. i.e.: 

  • USP devices: Only CPE reconfiguration is required. 
  • CWMP devices: Integration with the existing ACS (Auto Configuration Server) is mandatory over API and CWMP ACS Proxy. 

What is automated root cause analysis in PRISME?

When an issue occurs, PRISME can trace it back to its origin by analyzing patterns across multiple layers of the network. This reduces Mean Time To Repair (MTTR) and operational workload. 

What standards should my CPE support?

For CWMP (TR-069), PRISME supports both TR-098 and TR-181 data models. 

For USP (TR-369), the TR-181 data model is required. 

In addition, support for Bulk Data is strongly recommended, as it enables higher-resolution sampling and more accurate monitoring. 

Can PRISME show real-time data?

Yes. When a Customer Care Agent opens a device, PRISME activates a real-time data acquisition mode to support faster problem resolution (for example, showing the signal strength of a connected station). This capability is natively supported in USP (TR-369) and is also available for CWMP (TR-069) devices. 

How does PRISME ensure data privacy?

PRISME is built to respect both operator and subscriber privacy. By default, PRISME uses enterprise-grade LLM providers that guarantee data security and confidentiality. For operators requiring even stricter control, PRISME also supports local/on-premises LLM deployment, ensuring that all processing stays within the operator’s infrastructure. 

Importantly, PRISME does not perform Deep Packet Inspection (DPI). Instead, it relies on statistical analytics and metadata (e.g., performance metrics, device health, Wi-Fi quality) to provide insights. This approach avoids exposure of subscriber content while still enabling powerful monitoring and troubleshooting. 

Does PRISME support Kubernetes (K8s)?

Yes. PRISME supports deployment on Kubernetes (K8s), enabling operators to run it in modern, containerized environments. This makes scaling, high availability, and resource management easier, whether deployed on-premises or in the cloud.