ADB Connected News

Customer Support Engineer (Broadband) – Milan, Italy

We are looking for an experienced Customer Support Engineer to join our Milan-based broadband customer support team. You will be dealing with Broadband Access Gateways in residential and small business market.


  • Presales customer support: product integration in customer’s network, product specifications’ review, product demos.
  • Post sales customer support: troubleshooting, product acceptance tests.
  • Software test and validation: requirement analysis, test cases and test lists definition, test bench setup, test execution, troubleshooting, error tracking, test report preparation.
  • English – level enabling reading & writing technical documentation and fluent communication is mandatory
  • Ability to read hardware schematics
  • Excellent technical and problem-solving skills
  • Required experience with:
    • Linux environment
    • shell script
    • networking: IPv4, IPv6, IEEE 802.3, IEEE 802.1Q,  PPP, DHCP, xDSL, GPON
    • Wi-Fi (11n/ac/ax): debugging, validation
    • QoS, Firewall: integration, optimization, performances verification
    • VoIP: integration in customer network
    • SMB protocols: GRE, BGPv4, VRRP
    • feasibility analysis

But as there are no ideal candidates – if you would like to try & test yourself – apply – send your CV to [email protected] and wait for feedback!

Whole process generally takes just one meeting!

 We offer:

  • Exceptional engineering challenges and the subject-matter experts as your team members
  • Attractive salary and benefits (agreement with CDI and medical center, tickets restaurant, group insurance scheme, smart working, etc)
  • Social activities
  • Great training options – both soft skills and specific for the role
  • Comfortable working conditions in a great location
  • Full time employment