ADB Connected News

Customer Support Engineer (Broadband) – Katowice, Poland

We are looking for an experienced Customer Support Engineer to join our Katowice-based broadband customer support team. You will be dealing with Broadband Access Gateways in residential and small business market.

Requirements:

  • Presales customer support: product integration in customer’s network, product specifications’ review, product demos.
  • Post sales customer support: troubleshooting, product acceptance tests.
  • Software test and validation: requirement analysis, test cases and test lists definition, test bench setup, test execution, troubleshooting, error tracking, test report preparation.
  • English – level enabling reading & writing technical documentation and fluent communication is mandatory
  • Ability to read hardware schematics
  • Excellent technical and problem-solving skills
  • Required experience with:
    • Linux environment
    • shell script
    • networking: IPv4, IPv6, IEEE 802.3, IEEE 802.1Q,  PPP, DHCP, xDSL, GPON
    • Wi-Fi (11n/ac/ax): debugging, validation
    • QoS, Firewall: integration, optimization, performances verification
    • VoIP: integration in customer network
    • SMB protocols: GRE, BGPv4, VRRP
    • feasibility analysis

We offer:

  • Exceptional engineering challenges
  • Attractive salary & benefits
  • Work in the environment of outstanding specialists
  • Possibility of development & trainings
  • Lessons of English during work
  • Social activities
  • Comfortable working conditions

So if you want to influence the way we work and others see the world through technology we use and develop, come join us! But first – apply, sending your CV in English to [email protected]

(we reserve the right to answer only the chosen candidates, speaking fluent English and Polish)