22nd February 2012 – Geneva, Switzerland: Advanced Digital Broadcast (www.adbglobal.com), a leading supplier of advanced solutions for the connected home, announced today that its Epicentro-PMP remote management solution has been shortlisted for an IP&TV Industry Award in the category of "Best Quality Improvement Solution". The winner will be revealed during IP&TV World Forum in London on March 21st.
With the proliferation of connected devices interacting with managed multimedia and broadband offerings, such as Set-Top Boxes, smart phones, tablets, connected TVs and game consoles, service providers are facing the challenge of mounting operational costs due to the increasing complexity of service assurance and customer support in the connected home.
Epicentro-PMP is a suite of remote management applications that addresses the challenge with a comprehensive approach to the assurance of service in the home network. It offers an integrated combination of automated functions such as topology discovery, performance monitoring, alarm management, troubleshooting, management of third party applications and self-care interfaces. Thanks to this technology, service providers can optimize considerably customer-support processes while subscribers can enjoy a better quality of experience, which ultimately reduces churn.
Leveraging standardized protocols including, among others, the TR-069 suite, Epicentro-PMP can be integrated with other OSS/BSS systems due to its comprehensive set of APIs and tools for system integration.
"We are very proud to be nominated for this prestigious industry award", comments Francesco Schiavinato, Executive Vice President of Broadband Division at Advanced Digital Broadcast. "We continue to innovate with solutions that allow operators to offer efficient and timely assistance to their subscribers, to save time and money for customer support, and most importantly to make the user experience easy. Being in the final run for this award proves that the industry recognizes the relevance of our proposition".