Give Guests the Gift of Better Communication in 2017 with Direct TV Messaging Via vuTyme by ADB

  • Hoteliers can message an individual guest, a group of guests, all guests,
    or even guests at different hotels in a multi-property environment, like a theme park
  • Front desk staff type messages that scroll across the top of the TV in large font and in real time to grab guests’ attention

shutterstock_52937728December 7, 2016 — Denver, Colo. — A recent study asked travelers what they expect from a hotel’s In-Room Entertainment (IRE) experience. Their answer wasn’t surprising. Travelers said they expect the interactive TV platform to provide them with the types of information they want to know, and they want information delivered directly to them that they need to know relevant to their stay. In today’s instant-information age, that seems like a pretty reasonable expectation. That’s why ADB built in-room messaging into its new cloud-based IRE platform, vuTyme. While there are several dedicated messaging systems on the market, few (if any) of the IRE providers are enabling hoteliers to use the TV for direct-to-guest messaging.

The “2016 In-Room Entertainment Preference Study” revealed that “Guest Messaging” is an emerging technology that guests find especially important in impacting their stay. In particular, the survey explored guest perceptions about feedback on service requests and the ability for a meeting planner to send targeted messages to their group members only. Respondents overwhelmingly said they want to be contacted. The preferred contact medium, especially for Millennials, was the hotel room TV.

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“Guests have a variety of information needs during their stay,” said Chris Dinallo, ADB CTO of Business TV. “Sure, there is probably a dedicated TV channel allocated for folio review and a list of hotel services, but it requires guests to search for it and then extract the information that is relevant to them in that moment. Having a dedicated channel is good, but offering a direct messaging platform via the in-room TV is far better. Via vuTyme, front desk staff can message a guest individually, a group of guests, all guests, or even guests staying at 20 different properties within the same enterprise or theme park.

“In a dynamic hotel environment, things are always changing,” he said. “Perhaps management needs to add a last-minute food and beverage special to recoup dwindling sales, maybe seats just opened up for a previously sold-out entertainment venue, or the shuttle bus just broke down and guests with prior transportation reservations will now need to take a taxi to the airport instead. vuTyme enables front desk staff to type a personalized message to one guest or a generalized message to all guests that scrolls across the top of the TV in real time and in a large font to grab their attention. In this way, the hotel is giving guests exactly what they asked for: information that they want to know and need to know relevant to their stay.”

Consider these scenarios:

  • The hotel pool will be closed from 3:00 p.m. to 4:00 p.m. for routine maintenance. A guest would prefer to learn of the closing on their in-room TV prior to changing clothes and walking down to the pool.
  • There is an annual meeting at your convention hotel that spans the entire property. A guest rather learn that the Opening General Session has moved from Ballroom A on the north side of the facility to Ballroom D on the south side of the facility before she shows up with just minutes to spare.
  • A guest is waiting for an important package to arrive. Instead of calling the front desk repeatedly to inquire on the delivery status, he would prefer to see a message pop up on the TV while readying for the day.

With vuTyme by ADB, front desk staff upload the message and they also control the frequency for all configurable text. For example, communication can be set to scroll every two minutes and display for 30 seconds or in any time intervals they select.

“Hotels that are not driving guest messaging to the in-room TV are doing the industry a disservice,” Dinallo said. “vuTyme was designed to integrate all service that today’s travelers demand into one system.”

vuTyme+byadb_onwhite_cmykvuTyme is a 4th generation end-to-end, managed-services iTV solution for hotels. It delivers a complete set of services like live TV, VOD, PPV, concierge, digital signage and targeted advertisements PLUS it offers exciting features such as Searchable Interactive Program Guide (IPG), Over-the-Top (OTT) services access like Screencasting from BYOD, direct-to-guest messaging through the TV, local attractions map with QR Code, Pause/Rewind/Fast-Forward LIVE TV, and much more. vuTyme is offered as a managed service to hotels using the global cloud infrastructure or cable company central office. ADB offers 24/7 monitoring to ensure reliability and delivery of service.

 

About ADB Business TV

ADB’s Business TV solutions are built on 20 years of continuous development and innovation, delivering advanced TV solutions for businesses across cable, satellite, IPTV and now over-the-top (OTT) services. We provide solutions that meet today’s complex hospitality TV demands, marrying global TV, interactive media, and IP connectivity to enable a better in-room customer experience,

ADB’s hospitality solution is one of the top five most deployed hospitality interactive TV solutions globally and the second most deployed platform in the US.  Our technologies power TV content and services delivery in over 200,000 US guestrooms, across the industry’s leading brands.

ADB is Connecting Lives and Connecting Worlds with innovative software solutions and managed services for business TV, personal TV, broadband and the Internet of Things (IoT). We understand how multimedia convergence is changing consumer consumption and driving demand for powerful, flexible and cost-effective connectivity and services.

Headquartered in Geneva, Switzerland, with offices throughout Europe, Asia and North America, ADB has deployed more than 100 million devices worldwide. We have a passionate and dedicated team of over 550 people, including a 350-strong engineering team.

For more information, visit www.adbglobal.com

Got TVs? Get Digital Signage Via vuTyme by ADB

  • Available at a low cost and with little on-premises equipment needed, the vuTyme Digital Signage option turns a static display monitor into a digital content campaign manager
  • Hoteliers create and post own content for added flexibility and cost control

December 2, 2016 — Denver, Colo. — Whoever said Digital Signage implementation is costly and complicated never experienced the option now available through vuTyme by ADB. As part of this popular cloud-based In-Room Entertainment solution, hoteliers can turn any hotel TV into a content display without processing fees or involving a third party to manage it for them.

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“Unlike a dedicated digital signage system that costs thousands of dollars, ADB is now offering the service as an option within vuTyme,” said Chris Dinallo, ADB CTO of Business TV. “As a modular system, vuTyme enables hoteliers to create their own digital signage campaigns. This content is created using a cloud-based management system, shared through the TV’s compact set-back box (discretely mounted behind the TV), and stored in vuTyme’s library. This gives hoteliers the flexibility to switch any TV from guest use to digital signage as needed. For example, use a TV in the breakfast area to promote the day’s meetings and events, then switch it back to guest-use mid-day and change it again to promote bar or restaurant specials in the evening. This is done using a simple web-portal. With vuTyme Digital Signage (DS), there is no need  for expensive displays, and it makes the TV more valuable throughout the day.”

vuTyme+byadb_onwhite_cmykvuTyme is a 4th generation end-to-end, managed-services iTV solution for hotels.  It delivers a complete set of services like live TV, VOD, PPV, concierge, digital signage and targeted advertisements PLUS it offers exciting features such as Searchable Interactive Program Guide (IPG), Over-the-Top (OTT) services access like Screencasting from BYOD, direct-to-guest messaging through the TV, local attractions map with QR Code, Pause/Rewind/Fast-Forward LIVE TV, and much more.

ds2The vuTyme DS option can be used to dedicate one or more set-back boxes to cycle through promotional or informational pictures. Uploaded on premises, staff can specify the date, time duration of display, and the amount of time between pictures. The vuTyme DS can also be enabled by property, by specific area in a hotel (such as lobby or bar), by specific rooms (meeting rooms or guestrooms), or even by specific boxes across a property. DS boxes will not be able to tune to video or other vuTyme services until the DS mode has been changed for the specific boxes to full vuTyme services.

“vuTyme DS is limited only by one’s imagination,” Dinallo said. “Our customers commonly use it to showcase restaurant menus, hotel services, property maps, meeting and event locations, safety information, advertisements, and more. When the monitor is not being used for in-house promotions, some hotels have opted to display digital artwork that complements the environment.”

Benefits of the vuTyme Digital Signage system include:

  • Low cost: It comes with vuTyme; no dedicated equipment is needed
  • Flexible: hoteliers can enable/disable on any given vuTyme TV
  • No dependencies: hoteliers can create their own content
  • Simple content generation: PowerPoint and Images suffice

“vuTyme DS is the basic content-creation and display service that the majority of hoteliers are requesting today,” Dinallo said. “It’s simple. . . It’s flexible. . . and more importantly, it’s affordable. What vuTyme DS is not, is interactive.”

vuTyme is offered as a managed service to hotels using the global cloud infrastructure or cable company central office. ADB offers 24/7 monitoring to ensure reliability and delivery of service.

 

 

About ADB Business TV

ADB’s Business TV solutions are built on 20 years of continuous development and innovation, delivering advanced TV solutions for businesses across cable, satellite, IPTV and now over-the-top (OTT) services. We provide solutions that meet today’s complex hospitality TV demands, marrying global TV, interactive media, and IP connectivity to enable a better in-room customer experience,

ADB’s hospitality solution is one of the top five most deployed hospitality interactive TV solutions globally and the second most deployed platform in the US.  Our technologies power TV content and services delivery in over 200,000 US guestrooms, across the industry’s leading brands.

ADB is Connecting Lives and Connecting Worlds with innovative software solutions and managed services for business TV, personal TV, broadband and the Internet of Things (IoT). We understand how multimedia convergence is changing consumer consumption and driving demand for powerful, flexible and cost-effective connectivity and services.

Headquartered in Geneva, Switzerland, with offices throughout Europe, Asia and North America, ADB has deployed more than 100 million devices worldwide. We have a passionate and dedicated team of over 550 people, including a 350-strong engineering team.

For more information, visit www.adbglobal.com

 

ADB helps Multimedia Polska deliver enhanced TV services with user-friendly Personal TV solution

  • Catch-up TV service allows subscribers to watch selected programs previously broadcast
  • Network PVR functionality allows recording any program without local storage
  • Timeshift functionality enables subscribers to stop, resume, and rewind watched channels, and even restart an in-progress broadcast

Geneva, Switzerland, 22 November 2016 – ADB, a leading provider of solutions and services for media convergence, has today announced that Multimedia Polska, a cable operator in Poland, has chosen ADB’s Personal TV software platform to enhance its pay-TV offering. ADB’s Personal TV solution offers a variety of next-generation features within an innovative, intuitive and user-friendly interface. Multimedia Polska S.A. provides radio, television, internet and telephony via cable TV and telecommunication services in Poland, serving 900,000 subscribers.

The implementation of the award winning Personal TV solution will enable Multimedia Polska to launch several new features, including a catch-up TV service that allows subscribers to later watch selected programs that were previously broadcast, or to record any program using personal video recorder (nPVR) functionality. The upgrade also delivers timeshift services, allowing subscribers to stop, resume, rewind and also start over a program already in progress.

This new functionality is enabled and enriched thanks to the redesign of the pay-TV user interface and electronic programming guide (EPG), which includes an enhanced system of personalised recommendations that recognizes viewers’ preferences and suggests content suited to their needs based on availability, timing and context.

Bartlomiej Kasinski, Director of Strategy and Development Division, Multimedia Polska, comments: “Our partnership with ADB will allow  us  to enrich our offering with new functionalities that will enable the delivery of a range of very interesting and innovative digital television services to our subscribers. With ADB’s Personal TV solution, we have a truly extendable platform that will literally change the way our subscribers watch TV.”

The ADB Personal TV platform offers a feature-rich client device and backend software suite, which provides a fully personalized, intuitive and viewer-friendly user experience – enabling quick and easy customer engagement based on individual preferences. The next-generation suite is a standards-based platform, which offers several key features that empower pay-TV operators to dramatically improve content delivery.

Multimedia Polska and ADB have worked together since 2007, initially with the implementation of HD decoders and management systems – allowing Multimedia Polska to become only the second operator in Europe to implement an HDTV with VOD service. Over intervening years, ADB has helped Multimedia Polska deliver many successful projects, including an enhanced VOD service, cardless signal security system and an interactive application enabling viewers to participate in programs through voting.

Jacek Galik, Senior Vice President Sales for ADB, notes: “We are extremely pleased that Multimedia Polska has once again chosen an ADB solution to support a new and pioneering offering to its customers. This underlines the fact that we are not only a trusted partner, but also a recognised innovator across the digital TV industry. ADB’s knowledge and years of experience ensures that operators are able to provide cutting-edge services and, ultimately, an attractive offering with the modern features that today’s consumers demand.”

The ADB Personal TV solution is built on 20 years of continuous technological development for cable, satellite, IPTV and over-the-top (OTT) service providers.

The first deployment of ADB’s solution for Multimedia Polska is due to launch in Q2 2017.

 

About ADB

ADB is Connecting Lives and Connecting Worlds with innovative solutions for personal and business TV and Internet of Things (IOT). We understand how the Connected Age is changing consumer consumption and driving demand for powerful, flexible and cost effective connectivity and services.

Our Connected Solutions bring together our proven expertise and 20 years of award-winning industry firsts, enabling our customer’s to build successful businesses and deliver the connected experiences consumers crave. We know what success looks like because we are empowering some of the world’s leading content distributors, pay TV and broadband operators including A1 Telekom Austria, Border States Electronic, Canal Digital, Cox, Graybar, NC+, Swisscom, Telecom, Italia, Telefonica, Telenet, Time Warner and Vodafone.

ADB has a passionate and dedicated team of over 550 people, including a 350 strong engineering team. The company is headquartered in Geneva, Switzerland and has offices throughout Europe, Asia and North America.

For more information, visit www.adbglobal.com

 

ADB joins the prpl Foundation to drive innovation in the connected devices market

  • ADB joins the open source software organisation to bring carrier-grade software to gateways for the connected devices industry 
  • New partnership enables The prpl Foundation to benefit from ADB’s proven expertise and 20 years of award-winning industry firsts

November 15, 2016 – Geneva, Switzerland – ADB, a leading provider of solutions and services for media convergence, has today announced that it has joined the prpl Foundation, an open-source, community-driven, collaborative, non-profit organisation, committed to supporting the next-generation connected devices industry. ADB and the prpl Foundation will work together with the open-source software community in order to build carrier-grade features into home gateways, and drive innovation across the connected devices market.

“We’re really excited to have ADB on board as a new member of the prpl Foundation. Working with industry leaders such as ADB means we can continue to pursue new and innovative projects across our portfolio,” said Art Swift, president of the prpl Foundation. “ADB is a great addition to our existing member base, and will help us drive our ground-breaking work that can help to evolve today’s connected devices – making them more open, interoperable and secure.”

The prpl Foundation has a strong focus on enabling next-generation datacentre-to-device portable software and virtualized architectures, with a specific emphasis on data centres, networking & storage, connected consumers and embedded IoT. As a new member, ADB will be a key participant in a newly formed Carrier Interest Group, which has the charter to ensure that the technical needs of major international carriers are represented across prpl and that potential carrier grade features are defined for key open source implementations, such as OpenWrt.

“We’re thrilled to be able to actively contribute to the great work the prpl Foundation is already doing, and combine this with our strong experience across both broadband and IoT,” said Corrado Rocca, EVP Product Management and Development at ADB.

“Working alongside other leading companies to create connected solutions in an open and collaborative environment will help us to push the boundaries of our industry even further, and guide the next stage of evolution of connected devices.”

 

About ADB

ADB is Connecting Lives and Connecting Worlds with innovative solutions for personal and business TV and Internet of Things (IOT). We understand how the Connected Age is changing consumer consumption and driving demand for powerful, flexible and cost effective connectivity and services.

Our Connected Solutions bring together our proven expertise and 20 years of award-winning industry firsts, enabling our customers to build successful businesses and deliver the connected experiences consumers crave. We know what success looks like because we are empowering some of the world’s leading content distributors, pay TV and broadband operators including A1 Telekom Austria, Border States Electronic, Canal Digital, Cox, Graybar, NC+, Swisscom, Telecom Italia, Telefonica, Telenet, Time Warner and Vodafone.

ADB has a passionate and dedicated team of over 550 people, including a 350 strong engineering team. The company is headquartered in Geneva, Switzerland and has offices throughout Europe, Asia and North America.

For more information, visit www.adbglobal.com

 

About prpl

prpl (pronounced “Purple”), is an open-source, community-driven, collaborative, non-profit foundation targeting and supporting the MIPS architecture – and open to others – with a focus on enabling next-generation data center-to-device portable software and virtualized architectures. prpl represents leaders in the technology industry investing in innovation in efficiency, portability and compatibility for the good of a broad community of developers, businesses and consumers. Initial domains targeted by prpl include datacenter, networking & storage, connected consumer and embedded/IoT. See: www.prplfoundation.org.

Budgeting for Better In-Room Entertainment in 2017? vuTyme Delivers What Guests Want and Hoteliers Need

  • Guests want an in-room TV viewing experience equal to or better than home PLUS Over The Top services like Screencasting that lets them plug in their own devices or screencast content directly to the in-room TV
  • Hoteliers need an IRE solution that is simple to install and quick to manage, features current content and capabilities, and can be made personal with branded content and interfaces

November 4, 2016 – Broomfield, Colo. – Hoteliers knee deep in budget season need to keep In-Room Entertainment top of mind for 2017. Recent studies show that guests want a better interactive TV experience while hoteliers want one that is more cost effective. vuTyme by ADB delivers a complete set of services like live TV, VOD, PPV, concierge, digital signage and targeted advertisements. It also offers exciting features such as Searchable Interactive Program Guide (IPG); Over-the-Top (OTT) services access like Screencasting content from a guests own device to the TV; and the ability to pause, rewind, fast-forward and record live TV using its patented DVR-Lite™ technology.

Consider these 2016 findings:

  • A recent study released by the GBTA Foundation (the education and research arm of the Global Business Travel Association) shows that business travelers in the U.S. and Canada want technology amenities that “most hotels do not currently offer.” When asked “Which new hotel technologies are business travelers most interested in,” 34% said “offering streaming services (ie. Netflix and HBO Go) on guest televisions.”
  • The 2016 Lodging Technology Study reports that 56% of hoteliers are planning to invest in guestroom technology upgrades in 2016/2017. Ninety-five percent said they either use, plan to upgrade or plan to add HD television content in 2016/2017. IPTV / Smart TV was among the Top 10 new technology roll outs.
  • According to the 2016 In-Room Entertainment Preference Study, 73% of Millennials consider TV “Very Important.” Currently, 62.1% of Millennials, 52.2% of Gen X and 17.2% of Boomers are using their own devices to stream media while at the hotel. Guests PREFER to watch streaming media via the hotel room TV.

vuTyme+byadb_onwhite_cmykADB has the technical and behavioral experience that no other supplier has when designing, developing and deploying the next generation of iTV for the hotel environment. With 100 million at-home television set-top boxes and broadband gateway systems installed around the world, ADB is intimately familiar with what guests have, what they use, how they use it, and what they want.  This, combined with recent research, gives ADB the technical and behavioral experience that no other supplier has when designing, developing and deploying the next generation of iTV for the hotel environment.

 

vuTyme provides Guests with:

  • 200+ HD channels, a Searchable IPG, thousands of FREE Video on Demand titles and a Pay-per-view offering.
  • Easy access to their personal accounts and content via OTT applications and Screencasting via vuCaster™.
  • Access to folio review and check out; hotel amenities and local information; news, weather and sports programming; service requests.
  • Meetings information and group agendas via a digital signage for in rooms and public spaces.
  • Social media connections, inputting housekeeping or maintenance service requests and receiving hotel/group messaging direct to the in-room TV.

 

vuTyme provides Hoteliers with:

  • A robust and stable PMS Interface (including Oracle).
  • A dedicated branded channel.
  • An eco-system of content services enabling guests to get what they want.
  • Unbounding the limits of what TV can do.
  • An IRE system that is continually enhanced via intelligent Cloud Management.

 

Get Screencasting via vuCaster

vuCasterHoteliers with screencasting on their 2017 IRE technology wish list, ADB last month released a complementary solution called vuCaster (Google Cast™ built-in) that augments vuTyme by allowing users to “cast” their personalised programming from YouTube, Netflix, Pandora and other premium content providers onto the bigger in-room screen. Guests can also stream their personal photos, videos, and music to the TV through vuCaster, while at the same time freeing up their mobile device for other activities.

“Before finalizing 2017 capital budgets, hoteliers need to understand that interactive TV content – or lack thereof – has a direct impact on guest satisfaction and loyalty,” said Chris Dinallo, ADB CTO of Business TV. “If hotels are not offering the level of in-room entertainment services that guests want – especially Millennials – they will go elsewhere, period. vuTyme gives guests everything they want, but at a price-point and with the simplicity and branded content and interfaces that every hotelier requires. Don’t just renew your existing agreement without first taking a look at vuTyme.”

vuTyme is offered as a managed service to hotels using the global cloud infrastructure or cable company central office. ADB offers 24/7 monitoring to ensure reliability and delivery of service. vuTyme requires no capital expenditure and hotel head-end equipment – just a compact set-back box discretely mounted behind the TV.

NOTE: “Google Cast and the Google Cast badge are trademarks of Google Inc.”

 

About ADB Business TV

ADB’s Business TV solutions are built on 20 years of continuous development and innovation, delivering advanced TV solutions for businesses across cable, satellite, IPTV and now over-the-top (OTT) services. We provide solutions that meet today’s complex hospitality TV demands, marrying global TV, interactive media, and IP connectivity to enable a better in-room customer experience.

ADB’s hospitality solution is one of the top five most deployed hospitality interactive TV solutions globally and the second most deployed platform in the US.  Our technologies power TV content and services delivery in over 200,000 US guestrooms, across the industry’s leading brands.

ADB is Connecting Lives and Connecting Worlds with innovative software solutions and managed services for business TV, personal TV, broadband and the Internet of Things (IoT). We understand how multimedia convergence is changing consumer consumption and driving demand for powerful, flexible and cost-effective connectivity and services.

Headquartered in Geneva, Switzerland, with offices throughout Europe, Asia and North America, ADB has deployed more than 100 million devices worldwide. We have a passionate and dedicated team of over 550 people, including a 350-strong engineering team.

ADB to showcase innovative solutions for a truly interactive hotel TV experience at HTNG 2016

  • HTNG Barcelona 2016 sees debut of the newly launched vuCaster, which augments ADB’s vuTyme managed services hotel iTV solution
  • On-booth demos highlight how vuTyme and vuCaster cost-effectively enhance the in-room viewing experience for guests
  • ADB shares revelations from its latest research into what hoteliers and guests see as important in today’s in-room entertainment system

Geneva, Switzerland, 25 October 2016 – ADB, a leading provider of solutions and services for media convergence, has today announced that it is showcasing a variety of innovative solutions that provide a truly interactive hotel TV experience at the Hotel Technology Next Generation (HTNG) Conference in Barcelona.

At HTNG Barcelona, which is taking place from October 25-27, ADB is providing live demos of its end-to-end interactive hotel TV solution, vuTyme, and vuCaster, a complementary solution that enables guests to stream content directly from their mobile devices. ADB is also able to discuss the results of its “2016 In-Room Entertainment Preferences Study”, which contains the sometimes-contrasting views of both hoteliers and guests.

vuTyme and vuCaster: enabling the next-generation in-room viewing experience

 The event sees the launch of vuCaster, which augments vuTyme by allowing users to ‘cast’ their personalised programming from YouTube, Netflix, Pandora and other premium content providers onto the bigger in-room screen. It is available on all new vuTyme deployments and can be retrofitted to existing installations.

vuCaster addresses several challenges facing hoteliers by:

  • permitting guests to easily switch between vuCaster and other vuTyme TV features;
  • providing quick activation without requiring guests to enter their OTT account credentials into a foreign device;
  • and allowing streaming from the hotel’s WiFi network.

vuTyme delivers a complete set of in-room services, including live TV, Video on Demand (VoD), Pay-Per-View, concierge, digital signage and targeted advertisements. It also offers Searchable Interactive Program Guide (IPG) and Over-the-Top (OTT) services, along with direct-through-TV messaging and other guest-friendly features. vuTyme operates in the cloud, requiring no hotel head-end equipment – just a discretely mounted set-back box.

In-Room Entertainment Preferences Study: gauging the marketplace

At HTNG Barcelona, ADB is also be able discuss its latest research, which explores what hoteliers and guests see as important in an in-room entertainment system. The “2016 In-Room Entertainment Preferences Study” contains several eye-opening conclusions, including the fact that hoteliers consider several IRE services to be more important than guests do.

The research provides clear insight into whether or not a hotel TV experience should mirror what guests have at home, whether they prefer to view their own content, how they prefer to consumer their own content, and what they expect to find in hotel rooms in the future.

Top line findings include:

  • Hoteliers tend to place a higher value on services such as Interactive Program Guides, OTT, VOD, and screencasting compared to guests
  • Varying age groups prioritise in-room services differently, with 73% of millennials considering the TV experience “very important” compared to 54% of older guests
  • Guests prefer a home-like TV experience in the room and to stream their own content
  • 62% of millennials, 52% of Gen X guests and 17% of baby boomers use their own devices to stream media while staying at a hotel.

Chris Dinallo, ADB’s Senior Vice-President of Business TV, comments: “Both vuTyme and vuCaster build on 20 years of ADB offering the best and most useful interactive features for our customers. We’re really looking forward to HTNG, as it gives us the opportunity to showcase our longstanding experience in developing TV technology and understanding viewer behaviour. Plus, the research we are sharing at and ahead of the show clearly indicates what both guests and hoteliers deem to be important. Our aim is to deploy the next generation of interactive TV for the hotel environment and meet the needs of both groups.”

For more information about vuTyme and vuCaster, or to book an appointment at the show, please contact sales@adbglobal.com

 

About ADB Business TV

ADB’s Business TV solutions are built on 20 years of continuous development and innovation, delivering advanced TV solutions for businesses across cable, satellite, IPTV and now over-the-top (OTT) services. We provide solutions that meet today’s complex hospitality and Healthcare TV and guest experience platform demands, marrying global TV, interactive media, and IP connectivity to enable a better in-room customer experience,

Headquartered in Denver, Colorado, with offices throughout Europe and North America, ADB’s hospitality solution is one of the top five most deployed hospitality interactive TV solutions globally and the second most deployed platform in the US.  Our technologies power TV content and services delivery in over 200,000 US guestrooms, across the industry’s leading brands. We are deployed in more than 2,500 hotels and hospitals in the US.

ADB ioCentro enables breakthrough smart connectivity for home appliance manufacturers

  • Cloud-based Internet of Things solution allows companies to more rapidly bring cutting-edge products and services to market, while reducing cost and complexity
  • Enables proactive appliance fault diagnostics, automated self-help, remote control, and efficient warranty and after-sales service delivery
  • Empowers manufacturers to improve life cycle management and gain insights into end-user behaviour to guide future product and service development

Geneva, Switzerland, 25 October 2016 – ADB, a leading provider of solutions for media and broadband convergence, today announced the public launch of its cloud-based Internet of Things (IoT) service, ioCentro, which enables proactive troubleshooting, consumer self-help and more efficient after-sales service – all while reducing costs and complexity.

Available as an end-to-end smart connectivity platform, ioCentro combines hardware with customised services and support designed specifically to aid major appliance manufacturers in establishing closer ongoing relationships with their customers. ADB has already begun to deploy ioCentro with leading home appliance brands, including Whirlpool, Bauknecht and Indesit, and is publicly debuting the platform at the IoT Solutions World Congress in Barcelona October 25-27.

ioCentro is built on ADB’s 20-plus years’ of innovation in connectivity hardware, software and data integration. The company has deployed more than 100 million connected devices worldwide, including 30 million broadband gateways.

The cloud-based solution offers an effective and scalable approach for collecting, managing and analysing appliance data across millions of products worldwide. Hardware connectivity modules enable Wi-Fi connectivity and the flow of sensor data – with products 80% preconfigured to speed deployment. As a result, global manufacturers can create connected appliances and bring them to market quickly, without having to become IoT experts themselves.

IoCentro’s cloud configuration also allows appliance makers to easily and swiftly retrofit existing designs to offer new IoT connectivity, thus avoiding costs related to creating and managing bespoke IT environments.

Peter Balchin, ADB’s Chief Executive Officer, comments: “ioCentro empowers manufacturers to develop state-of-the-art, IoT-enabled appliances while eliminating a lot of the pain. With our strong track record of successfully deploying connected devices for telecommunications providers, hoteliers and pay-TV operators across the world, ADB has the connectivity expertise necessary to enable clients to quickly deliver real-world IoT benefits without the uncertainty and risk associated with developing the technology in-house.”

ADB’s ioCentro provides tangible benefits for appliance makers, including:

  • Automated diagnostics and analysis, enabling manufacturers to troubleshoot and offer consumers self-help systems that identify faults and provide solutions for minor issues – plus, vendors can fix configuration issues and enable firmware updates remotely, avoiding expensive engineer visits
  • Innovative remote control and device status mobile apps, empowering customers to exercise more control over each appliance while tracking useful statistics such as power consumption and current activity status
  • Industry standard data exchange, allowing manufacturers to feed data into existing service management systems to improve service delivery while reducing warranty management costs
  • Aggregation of Big Data statistics around large-scale appliance usage, offering insights manufacturers can employ to guide future product design, user interfaces and after-sale service strategies

Balchin notes: “ADB offers a one-stop-shop for IoT capability. We can engineer, develop and operate the connectivity infrastructure necessary to develop new appliances or remake existing products to help manufacturers build positive customer relationships, improve life cycle management, gain insights into end-user behaviour and enable new business models.”

ioCentro is purpose built for the connected appliance market. More than four years of development have gone into ioCentro, creating a seamless IoT solution with a robust roadmap to help futureproof an organization’s investment in IoT. Deployment on state-of-the-art cloud infrastructure ensures that ioCentro has the latest security, horizontal scalability, high availability, compliance with data privacy regulations, and protection against denial-of-service attacks.

To learn more, contact sales@adbglobal.com
or go to www.adbglobal.com/solutions/business-iot

 

About ADB

ADB is Connecting Lives and Connecting Worlds with innovative solutions for personal and business TV, broadband and Internet of Things (IOT). We understand how the Connected Age is changing consumer consumption and driving demand for powerful, flexible and cost-effective connectivity and services.

Our Connected Solutions bring together our proven expertise and 20 years of award-winning industry firsts, enabling our customers to build successful businesses and deliver the connected experiences consumers crave. We know what success looks like because we are empowering some of the world’s leading content distributors, pay TV and broadband operators including A1 Telekom Austria, Border States Electronic, Canal Digital, Cox, Graybar, NC+, Swisscom, Telecom, Italia, Telefonica, Telenet, Time Warner and Vodafone.

ADB has a passionate and dedicated team of over 600 people, including a 350 strong engineering team. The company is headquartered in Geneva, Switzerland and has offices throughout Europe, Asia and North America.

For more information, visit www.adbglobal.com

ADB gateway technology to enable Swisscom to successfully deliver innovative unified approach

  • ADB is delivering a single device model to unify Swisscom’s diverse customer premise equipment portfolio
  • SDN/NFV transition enables more automated service activation and provisioning
  • Flexible hardware platform supports widest market segment, while enabling faster time to market and cost savings

Geneva, Switzerland, 18 October 2016ADB, a leading provider of solutions and services for media and broadband convergence, has today announced that telecommunications provider Swisscom has chosen ADB’s broadband gateway solution as part of a major connectivity unification strategy that will enhance its service offering for small business customers.

The innovative approach will utilize Software Defined Networking (SDN) and Network Function Virtualization (NFV) alongside a flexible ADB ST6840 Universal SMB Gateway to unify Swisscom’s portfolio approach and deliver a broader range of consistent services.

Swisscom is Switzerland’s leading telecoms provider and one of its foremost IT companies, delivering over 6.6 million mobile and 2.5 million fixed telephone deployments, plus 2.3 million broadband and 1.4 million TV access lines to corporate and residential customers.

Employing the ADB Epicentro broadband solution will enable Swisscom to manage its diverse set of products and services through the new single device model. Swisscom will be able to standardise its multiple customer premise equipment platform to take advantage of new SDN/NFV technologies and thus reduce capital expenditure and operating costs for its broadband business, while accelerating time-to-market for new advanced services.

The new unified gateway is suitable for multiple service offerings from entry level to high end with support for next generation access via VDSL 35b, G.fast and SFP. The unit supports multiple access technologies including ADSL, fiber, GbE, 3G/4G along with multiple voice interfaces including SIP, FXS, ISDN and DECT.

Built around ADB’s Epicentro software stack, the gateway has deep support for enterprise-class services via SDN and virtualization, including Hewlett Packard Enterprise’s OpenNFV, OpenFlow and Open vSwitch. This will allow Swisscom to benefit from automated service activation and provisioning with self-installation by end-users. The use of SDN will also reduce operational complexity.

Jean-Daniel Steiner, Head of Tribes for Telco Cloud Public & Telco Products at Swisscom, says: “Unifying the management of our customer premise equipment and moving to a single, flexible platform allows us to benefit from the implementation of SDN and NFV. This is a fundamental shift that will streamline service delivery and aid in the development of new business products. ADB has a proven and successful track record along with extensive engineering expertise, and our relationship with ADB is a vital element in the successful migration to our new platform.”

Corrado Rocca, Executive Vice President Product Management and Development at ADB, notes: “Swisscom is a great example of a progressive telecommunications services provider employing new technology to both reduce costs and enhance value across an increasingly interconnected set of IP powered products. Across the industry, what is today considered an internet access gateway decision is quickly evolving into a choice impacting a much wider range of services.

“From broadband to TV to the Internet of Things, ADB’s knowledge and years of experience working closely with telcos, pay-TV operators and, more recently, consumer electronics manufacturers, places us in a great position to help pioneers such as Swisscom successfully build next generation infrastructure.”

ADB’s broadband technology is built on more than 20 years of innovation. The company has deployed 100 million connected devices worldwide, including 30 million broadband gateways.

Demonstrations that highlight the newest capabilities of ADB’s upgraded and new solutions, including the ADB ST6840 Universal SMB Gateway, will take place at the Broadband World Forum 2016 in London October 18-20 (Stand A75).

To book an appointment at the show, please contact sales@adbglobal.com.

 

About Swisscom

Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. Around 21,400 employees achieved revenues of  CHF 5.77 billion in the first half of 2016. Swisscom is one of the most sustainable companies in Switzerland and Europe.

For more information, visit www.swisscom.ch

 

About ADB

ADB is Connecting Lives and Connecting Worlds with innovative solutions for personal and business TV and Internet of Things (IOT). We understand how the Connected Age is changing consumer consumption and driving demand for powerful, flexible and cost effective connectivity and services.

Our Connected Solutions bring together our proven expertise and 20 years of award-winning industry firsts, enabling our customers to build successful businesses and deliver the connected experiences consumers crave. We know what success looks like because we are empowering some of the world’s leading content distributors, pay TV and broadband operators including A1 Telekom Austria, Border States Electronic, Canal Digital, Cox, Graybar, NC+, Swisscom, Telecom, Italia, Telefonica, Telenet, Time Warner and Vodafone.

ADB has a passionate and dedicated team of over 550 people, including a 350 strong engineering team. The company is headquartered in Geneva, Switzerland and has offices throughout Europe, Asia and North America.

For more information, visit www.adbglobal.com

ADB to unveil innovative initiatives that enable improved customer experience at Broadband World Forum

  • Announces the integration of Epicentro® broadband software  suite with Hewlett Packard Enterprise’s SDN and virtualisation technologies
  • Launches new troubleshooting and proactive maintenance software suite to help operators deliver better services
  • Live demonstrations on Stand A75 at Broadband World Forum 2016 in London

Geneva, Switzerland, 18 October 2016 – ADB, a leading provider of solutions and services for media and broadband convergence, has today announced the launch at this year’s Broadband World Forum (BBWF) in London of a number of innovative new technology initiatives that enable service providers to improve customer experience and reduce costs.

With more than 100 million connected devices deployed worldwide, including 30 million broadband gateways, ADB will showcase new broadband technologies built on over 20 years of experience at this year’s BBWF, which takes place on 18-20th October. Visitors to the ADB Stand (A75) will be shown the company’s broad portfolio of integrated broadband solutions, including an innovative new troubleshooting system and advanced software tools that offer service providers greater flexibility.

Epicentro®: Now with integrated support for HPE SDN and NFV

At the show, ADB will publicly debut the new, enhanced Epicentro® range of broadband access solutions, now integrated with the HPE Network Function Virtualization (NFV) and Software Defined Networking (SDN) technologies. These enable service providers to reduce both capital expenditures and operating costs associated with the delivery of broadband business services, with a dramatic reduction of the time to market for deploying and activating new services. ADB has also joined HPE’s OpenNFV Partner Program.

ADB’s integration of multiple NFV and SDN standards provides operators with an effective method of deploying a complete and fully integrated end-to-end solution for multi-site enterprises. By using an overlay network approach, operators can deliver the most cost-effective customer premise equipment (CPE) for branch offices, along with the capability to effectively manage the entire network using a single architecture and advanced software toolset. Through this support, operators can begin the migration of selected capabilities to the Cloud – resulting in improved flexibility and lower costs, while futureproofing the next generation of broadband services.

Enhanced software tools aid better management

ADB is also launching its next-generation Troubleshooting Suite (TSS), which enables service providers to more effectively diagnose and resolve issues impacting their services – towards a better customer experience. The TSS is designed to support a series of new technologies that enable providers to proactively Identify service degradation before customers start to notice it. With service outages and poor customer care consistently rated as key factors behind subscriber churn and high operating costs, operators are constantly looking for new ways of maintaining connectivity. Timely and cost-effective troubleshooting is critical to achieving improvements in this area.

Offering a greater breadth of services across a wider set of end-user devices, the new TSS product combines ADB’s vast experience with CPE design and end-to-end managed broadband solutions. It enables operators to execute a complete diagnostic workflow that identifies root causes of service issues thus providing much faster and effective resolutions.

Key features of the TSS include:

  • Use of Big Data analytics for trending and proactive alerts
  • Statistical data management and dedicated reporting
  • High frequency and optimized test execution for root cause analysis
  • Real-time alarm generation with corrective actions triggers
  • Comprehensive diagnostic capabilities to detect home network issues and configuration mismatch
  • Analysis and reporting of WAN connection including stability, latency and jitter
  • Service assurance, including Wi-Fi connectivity and VoIP/ Video quality

Long term strategy and commitment

Corrado Rocca, Executive Vice President Product Management and Development at ADB, comments: “To survive in this highly competitive market, operators must constantly look at ways of delivering operational cost savings while still meeting service delivery requirements for highly demanding subscribers – however, this is not enough to ultimately grow. It is vital that operators start to look towards innovative new technologies and exciting business opportunities that can enhance the value they offer to serve their customers better.

ADB has a long term commitment to this market that spans 20 years and our strategy is to ensure that our core operating platforms like Epicentro® are continually updated to match the travel direction of the industry. Our support for SDN and NFV technologies is one of a number of ongoing commitments that provide tangible benefits for our customers as well as protect their investment in our products towards the next generation of services.”

Demonstrations at the show will highlight the new capabilities of ADB’s Epicentro® Gateway Broadband Solutions, which are designed to enable reliable ultra-fast internet access for homes and small businesses. For both residential and business segments, the ADB portfolio includes powerful Integrated Access Devices (IAD) for multi-play services, offering an industry leading combination of cost and performance.

To book an appointment at the show, please contact sales@adbglobal.com

 

About ADB

ADB is Connecting Lives and Connecting Worlds with innovative solutions for personal and business TV and Internet of Things (IOT). We understand how the Connected Age is changing consumer consumption and driving demand for powerful, flexible and cost effective connectivity and services.

Our Connected Solutions bring together our proven expertise and 20 years of award-winning industry firsts, enabling our customers to build successful businesses and deliver the connected experiences consumers crave. We know what success looks like because we are empowering some of the world’s leading content distributors, pay TV and broadband operators including A1, Telekom Austria, Border States Electronic, Canal Digital, Cox, Graybar, NC+, Swisscom, Telecom, Italia, Telefonica, Telenet, Time Warner and Vodafone.

ADB has a passionate and dedicated team of over 550 people, including a 350 strong engineering team. The company is headquartered in Geneva, Switzerland and has offices throughout Europe, Asia and North America.

For more information, visit www.adbglobal.com

ADB Releases Independent iTV Research Findings as ‘2016 In-Room Entertainment Preferences Study’

  • Best-in-Class Research reveals which Interactive Television features are important to guests and hoteliers
  • Searchable Interactive Program Guides (IPG), Over the Top Services (Netflix, Amazon Prime Video, Hulu etc.), Screencasting, Group Messaging, and the ability to Pause Live TV top the list of IRE services important to hoteliers and guests

October 12, 2016 – Geneva, Switzerland and Broomfield, Colo. – ADB today announced a new White Paper that reveals critical research about what hoteliers and guests deem important in a hotel’s in-room entertainment offerings, specifically relating to the guestroom TV experience. Titled the “2016 In-Room Entertainment Preference Study”, this report reveals eye-opening conclusions, including the fact that hoteliers consider several IRE services to be more important than guests do.

The three-tier research project, commissioned by ADB and conducted by The Consultancy at Pointer’s Ridge, is now available by clicking here. The ADB team will be available to discuss the insights contained in the whitepaper at the Hotel Technology Next Generation (HTNG) Conference in Barcelona, Spain October 25-27.

“ADB is pleased to present these in-room entertainment metrics,’” said Chris Dinallo, SVP Business TV for ADB. “This is a ground-breaking piece of research that provides direct and actionable intelligence from the two most important constituencies in hotels about what is most important to them in the IRE arena. Specifically, we wanted to learn how closely the hotel TV experience should mirror what guests have at home; whether they prefer to view their own content in the hotel (Bring Your Own Content, BYOC); how guests prefer to watch BYOC (do they connect to the TV and how, or use their own device, BYOD); and what they expect to find in the guest room of tomorrow. We asked similar questions of hoteliers, and then compared the data.

“The findings from this study are very enlightening,” he said.

Two thousand demographically-balanced hotel stayers representing stays at luxury, upscale, midscale and economy tiers were surveyed for this project. The survey instrument was developed on a strong foundation of Hotel Industry Executive Interviews and Consumer Focus Groups, where participants were asked in-depth questions about how they use the hotel in-room TV today, and what they want or foresee in the future of hotel in-room entertainment solutions. Respondents were then asked to rate the appeal of current programming and services and propose new in-room entertainment features.

Here are just some of the findings:

Tier 1: The Hotelier Viewpoint

One of the first observations is that hoteliers and guests value IRE services differently. Hotel executives tend to weigh most services more strongly than guests. Hoteliers all rated Interactive Program Guides (IPG), Searchable IPG, Over the Top Services (Netflix, Amazon Prime Videos, Hulu, etc.) and Screencasting (the ability to show OTT displays and other services from guests own devices via the TV screen) highly. Hoteliers also see Video on Demand and Pay-Per-View programming to be of high importance.

Other strong hotelier opinions included:

  • A robust PMS interface is a must-have for many of these services.
  • Guests want a home-like TV experience in the room.
  • Guests really want to stream their own content to the hotel room TV.

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Tier 2: The Qualitative Guest Viewpoint

A key observation among guests is that the in-room TV experience is important, but not important enough to drive the choice of hotel by itself. While guests also put a high value on IPG (searchable or otherwise), OTT and Screencasting, they do not see it as important as hoteliers. The same holds true for VOD and PPV. On the other side, guests say that hotel and local area information channels are important, while hoteliers see less value. It’s important to note that guests, particularly Millennials, really do want to view their own content on hotel room televisions.

Tier 3: The Quantitative Guest Viewpoint

Guests were very vocal about what they want from an IRE experience. The following are verbatim quotes in response to open-ended questions on the consumer survey:

  • “Most hotels don’t have any good channels or any way to know what channel is what.”
  • “More hotels should allow you to connect your own personal media device to the TV for viewing.”
  • “[IRE systems]need to be updated to reflect the changing tastes in TV (500+ channels as well as digital media receivers like Roku and Chromecast).”

Researchers learned that age groups prioritize IRE service differently. When compared to older age groups, 73% of Millennials consider TV “Very Important” vs. 54% of older guests.

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They also discovered that Millennials assign a higher priority to almost all services compared to the other groups, with Boomers showing a pretty steep drop in preference compared to younger travellers. This insight shows that a hotel built to service the Millennial traveller needs a robust and feature-rich IRE offering.

Finally, “Guest Messaging” revealed itself as an emerging technology. The survey explored guest perceptions about (1) feedback on service requests and (2) the ability for a meeting planner to send targeted messages to their group members only. Survey respondents overwhelmingly said they want to be contacted. The preferred contact medium, especially for Millennials, was the hotel room TV and text message.

image3

When it comes to mobile technology, guests carry an average of 1.71 smartphones and 1.49 laptops in the traveling party. Millennials, however, carry more devices than other age groups, an average of 2.48 smartphones and 2.22 laptops per travel party, pulling up the averages. They carry more tablets, too. When asked “Which, if any, of these devices do you connect to/watch over your hotel room TV?” the surprising finding was that 57.4% of guests are attempting to connect their own devices to the in-room TV (via a cable or streaming device).

  • Most guests, across all age groups, have accounts with Netflix, YouTube, Amazon Prime, and Hulu.
  • Currently, 62.1% of Millennials, 52.2% of Gen X and 17.2% of Boomers are using their own devices to stream media while at the hotel.
  • Guests would PREFER to watch streaming media via the hotel room TV (Millennials more so than older guests): 37% of Millennials would prefer to enter a passcode into the TV; 23.9 % of Millennials would prefer to use Chromecast, Roku or a similar device; 26.2% of Millennials would prefer to use an HDMI cable or the like; and 27.6% of Millennials would prefer to stream their media wirelessly to the TV.

vuTyme+byadb_onwhite_cmykADB used the findings from this study to reinvent its iTV platform called vuTyme. Built with these specific hotelier and guest requirements in mind, vuTyme is quick to install, simple to manage, easy to customize with branded features, and offers the lowest capital and operational expenditures of any competing solution. vuTyme also offers Searchable IPG, OTT services access like Screencasting from BYOD, direct-to-guest messaging through the TV and more. Hosted in the Cloud, vuTyme requires no hotel head-end equipment and minimal in-room devices. The only hardware on-site is a compact set-back box which is discretely mounted behind the TV.

ADB will showcasing the vuTyme solution at the HTNG Conference. Alongside demonstrations of the platform, ADB will be able to share further insights from the “2016 In-Room Entertainment Preferences Study.”

To download a copy of the full whitepaper, click here.

For more information on vuTyme, visit www.vuTyme.com. To pre-schedule an appointment with ADB during the show, email info@adbglobal.com.

 

About ADB Business TV

ADB’s Business TV solutions are built on 20 years of continuous development and innovation, delivering advanced TV solutions for businesses across cable, satellite, IPTV and now over-the-top (OTT) services. We provide solutions that meet today’s complex hospitality and Healthcare TV and guest experience platform demands, marrying global TV, interactive media, and IP connectivity to enable a better in-room customer experience,

Headquartered in Denver, Colorado, with offices throughout Europe and North America, ADB’s hospitality solution is one of the top five most deployed hospitality interactive TV solutions globally and the second most deployed platform in the US.  Our technologies power TV content and services delivery in over 200,000 US guestrooms, across the industry’s leading brands. We are deployed in more than 2,500 hotels and hospitals in the US.